Privacy Policy

01Who we are

Canberra SEO Agency provides search engine optimisation and related digital marketing services to businesses in Canberra and the ACT. In this policy, "we", "us" and "our" mean Canberra SEO Agency, and "you" means anyone who visits this website or contacts us. This policy covers the information we handle through this website and through enquiries and engagements that begin here.

We take privacy seriously because trust is the whole point of our work. We only collect what we genuinely need, we tell you what we do with it, and we never sell your information to anyone.

02What we collect

We collect two kinds of information: what you give us directly, and what is gathered automatically when you browse.

• Information you give us. When you fill in an enquiry form, request a proposal or email us, we collect the details you provide, such as your name, business name, email address, phone number and whatever you tell us about your business and your goals.
• Information collected automatically. Like most websites, we record basic technical and usage data through analytics, such as the pages you visit, roughly where you are (city level), your device and browser type, and how you arrived at the site. This is aggregated and is not used to identify you personally.

We do not ask for sensitive information, and we would prefer you did not send any (for example health, financial account or identity document details) through the website forms.

03How we use it

We use the information we collect to:

• Respond to your enquiry, prepare a proposal and answer your questions.
• Deliver and manage our services if you become a client.
• Improve this website and understand which content is useful.
• Send you marketing or updates only where you have asked for them or would reasonably expect them, and always with an easy way to opt out.

We do not use your information for any purpose you would not reasonably expect, and we do not sell, rent or trade it.

04Storage and security

Your information is held in reputable business tools and cloud services that use industry-standard security, and access is limited to the people who need it to do their work. We keep information only for as long as we need it for the purpose it was collected, or as long as the law requires, and then we remove it.

05Third-party tools

We rely on a small number of trusted third-party services to run this website and our business. These may include:

• Google Analytics 4 and Google Search Console, to understand site traffic and search performance.
• Our website form, email and customer-management tools, to receive and respond to your enquiries.
• Our website host and related infrastructure providers.

Each of these providers handles data under its own privacy terms. Some may store data outside Australia. We only use providers we consider reputable, and we share only what is needed for them to perform their function.

06Cookies and analytics

This site uses cookies and similar technologies to make the site work, to remember basic preferences, and to measure traffic through analytics. Cookies are small files stored by your browser. You can control or delete them through your browser settings, and you can block them entirely, though some parts of the site may not work as well if you do.

Our analytics data is used in aggregate to see how the site is performing, not to build a personal profile of you.

07Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct it if it is wrong or out of date.
• Ask us to delete it where we are not required to keep it.
• Opt out of any marketing at any time.
• Complain if you think we have mishandled your information.

To do any of these, just contact us using the details below and we will help. If you are not satisfied with how we handle a privacy concern, you can escalate it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

08Contact and updates

If you have a question about this policy or about the information we hold, please get in touch through our contact page or email hello@canberraseoagency.au.

We may update this policy from time to time as our tools or the law change. When we do, we will update the date at the top of the page. Continuing to use the site after a change means you accept the updated policy.